Refund policy

Refunds and replacements

If an item arrives damaged, defective, expired, or is not the item you ordered, you can ask for a refund or a replacement within 5 days of delivery. Which of the two is your choice. Write to us at info@goodfarmerfoods.in with:

●      Your order ID

●      The date of the order

●      Your name

●      A description of the problem, with a photograph or a short video where you can

Tell us and we will put it right. There is no argument and no charge.

What we do not replace

Coffee is a matter of taste, and taste is personal. We do not offer replacements or refunds where the coffee arrived exactly as described but is not to your liking, or where you have changed your mind. Every coffee we sell carries a roast level, tasting notes and a flavour profile on its product page so you can choose well before you buy, and we are always happy to help you choose.

Because coffee is a consumable food product, we cannot accept returns of opened bags for reasons of hygiene and food safety.

How to raise an issue

Write to us at info@goodfarmerfoods.in, or call +91 99721 23155, within 5 days of receiving your order. Please include your order ID, the date of the order, your name and a description of the problem, with a photograph or a short video where you can. We need these to raise a claim with the courier and to trace the issue back through our own process.

Refunds

Where a replacement is not practical, we will refund you. Refunds are made to the original payment method and reach you within 24 hours of being approved, though your bank may take a little longer to show it.

Cancelling an order

Orders can be cancelled within 24 hours of being placed. Write to us at info@goodfarmerfoods.in or call +91 99721 23155. After 24 hours we have already begun roasting your coffee to order, so cancellation is no longer possible.

Event tickets

Tickets for workshops and events at our cafés are for a fixed date and venue, and seats are limited. Your ticket is transferable: if you cannot attend, you can pass it to anyone else at any time. Just tell us at info@goodfarmerfoods.in so we have the right name on the door. If you would rather cancel, you can do so up to 10 days before the event and we will refund you. Inside 10 days we cannot refund, because by then we are committed on catering, materials and the host.